Comfort Walk In Tubs Comprehensive Warranty
Look to Comfort Walk In Tubs for Quality Assurance:
- Lifetime warranty on bathtub shell and door seal.
- Five years warranty on supporting equipment, motors, electronic controls, faucets, etc.
- Two years warranty on labor
UNQUESTIONABLY, THE MOST COMPREHENSIVE WARRANTY AVAILABLE ANYWHERE.
This limited lifetime warranty is extended to the first purchaser to be free from defects in workmanship and material under normal use and conditions from the date of the original purchase. This warranty is nontransferable and applies only to the original owner and to the original installation place -address only and does not extend to products previously used as display models or products that have been modified or repaired by anyone else but Comfort Walk In Tubs Direct. The warranty is void if the ownership or original installation location is changed (tub is relocated). This warranty relates to all fitting and components included with the tub from the manufacturer. This warranty is nontransferable and applies only to the original owner.
Finish warranty does not apply to fading, cracking, delaminating or blistering due to excessive wear, sun fading or scouring due to cleaning. This warranty shall not apply to any failure resulting from negligence, abuse, misuse, misapplication, alteration, or modification or improper maintenance. Comfort Walk In Tubs Direct will not be liable for any incidental expenses or material charges in connection with removal or replacement of the door seal. The door warranty is valid only if the alignment of the door is not changed by applying pressure or users weight to the door or by wrong installation. The door is designed to hold its own weight and not designed to hold users weight. Should service be required for any reason of any defect or malfunction of the product during the first two years, Comfort Walk In Tubs Direct will ship the part to the original customers address without charge subject to verification of the defect or malfunction. Comfort Walk In Tubs Direct will not be liable for any incidental expenses or material charges in connection with removal or replacement of the product or parts. Delivery time is based on parts availability and location. Normally parts are sent out immediately. E-mailed or mailed photos of defective product photos and description of the problem are required.
Comfort Walk In Tubs Direct, LLC.
7210 Jordan Ave., Suite B20
Canoga Park, CA 91305 USA
The Manufacturer will not be responsible for any water damage to structures or property for any reason including but not limited to manufacturer defects or improper installation. Manufacturer will assume no responsibility for the loss of the system, inconvenience due to loss, damage to real or personal property or any other consequential damage. Manufacturer will not be liable for any incidental expenses or material charges in connection with removal or replacement of the purchased part or any part or parts of the System.
This warranty shall not apply to any type of failure resulting from negligence, abuse, misuse, misapplication, improper installation, alteration or modification, chemical corrosion or improper maintenance. There will be a charge for replacement parts or replacement of the entire electrical unit if the defective unit is returned for any of the reasons listed above. Comfort Walk In Tubs Direct reserves the sole authority to make any type of warranties or representations concerning its products and will not be responsible for any warranties or representations made by any outside source, including dealers, retailers, distributors or contractors.
Comfort Walk In Tubs Direct does not warrant the installation of any of our products. Items include all plumbing or electrical related connections. Improper or negligent installation of the product of other components, alteration made of, or alterations or modifications to the System, may cause the product or the System to malfunction. Such problems are not covered by warranty.
TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Comfort Walk In Tubs Direct and seller hereby disclaim any liability for special, incidental, or consequential damages. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights, which vary from state/province to state province.
Bathtubs are sanitary items and may not be returned. All Sales are final.
Call 866-268-3545, Toll Free, or Call our Los Angeles Office at 818-710-1805 for your concerns!
Mail Us at 7210 Jordan Ave., Suite B20 Canoga Park, Los Angeles, CA 91303
Our knowledgeable and friendly sales staff is available 7 days a week!